Shipping policy

Shipping Policy

Processing Time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping carrier.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.

Shipping Delays
Lillièal Candles is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.

Incorrect Addresses
Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review the issue and work to resolve it.

For any shipping questions, please contact us at:
Lillièal Candles
Lilliealcandle@gmail.com